Key Responsibilities:

• Orders Fulfillment:

• Manage and oversee the order fulfillment process from order receipt to delivery.
• Coordinate with warehouse, inventory, and shipping teams to ensure timely order processing.
• Monitor inventory levels to ensure orders can be fulfilled without delays.

• Delivery Management:

• Plan and coordinate all aspects of order deliveries, ensuring on-time and accurate shipments.
• Work closely with logistics providers to track shipments and resolve any delivery issues.
• Communicate proactively with customers regarding delivery updates and delays.

• Day-to-Day Business Operations:

• Plan, coordinate, and oversee daily operational tasks to ensure smooth and efficient business functioning.
• Address operational bottlenecks and troubleshoot issues to optimize workflows.
• Continuously assess and improve business processes to increase operational efficiency.

• Sales Support:

• Provide support to the sales team by coordinating order processing, addressing customer queries, and managing order status updates.
• Assist in sales tracking and reporting, ensuring accurate and up-to-date records.
• Help resolve issues related to customer orders, products, or services to ensure customer satisfaction.

• Order and QR Code Tracking:

• Monitor order statuses and ensure accurate tracking of customer orders.
• Manage QR code tracking systems to ensure efficient returns and customer verification.
• Troubleshoot any issues related to order tracking and QR code management.

• Returns & Incentives Issues:

• Handle returns, exchanges, and customer complaints related to order fulfillment and delivery.
• Manage incentive programs, ensuring compliance and resolving any discrepancies related to customer incentives.
• Collaborate with customer service teams to resolve any issues and ensure customer satisfaction.

Requirements:

• Proven experience in operations, logistics, or related fields.
• Strong understanding of order fulfillment and delivery processes.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Familiarity with sales support and customer service processes.
• Proficiency in using order management and tracking systems (e.g., ERP software, CRM systems).
• Ability to work independently and as part of a team.
• Strong organizational and time-management abilities.
• Ability to handle sensitive issues related to returns and customer satisfaction.